Privacy Policy

1. Introduction

Welcome to Kiara TVS. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or interact with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and other contact details you provide through our enquiry forms.
• Vehicle Information: Details about your current or desired TVS vehicle, including model preferences and service history.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages visited, and time spent.
• Cookies: Small data files stored on your device to enhance your browsing experience.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your enquiries and provide customer support
• To process your test ride bookings and service appointments
• To send you promotional offers, updates, and marketing communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• TVS Motor Company: For warranty registration, service records, and product updates.
• Financial Institutions: When you apply for vehicle financing or EMI options.
• Insurance Partners: For processing your two-wheeler insurance requirements.
• Service Providers: Third-party vendors who assist us in operating our website and business.
• Legal Authorities: When required by law or to protect our legal rights.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data under certain circumstances.
• Objection: Object to the processing of your data for marketing purposes.
• Portability: Request transfer of your data to another service provider.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Kiara TVS
Khasra No. 1686, RBL Road, Haiwat Mau Mawaiya
Lucknow, Uttar Pradesh, 226029
Email: sales@kiaratvs.com